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Wowza Player, Wowza GoCoder SDK, & ULL Notification

In order to bring you the best solutions platform now and in the future, we will sunset the Wowza Player, and Wowza GoCoder SDK products, and the technology powering the Ultra Low Latency (ULL) service in Wowza Streaming Cloud. Read below for more background and what enhanced solutions we’ll bring you in 2020 to aid your transition. This process will start on April 2, 2020, and will conclude on January 5, 2021. Need help? Email smcr@wowza.com. For technical support, please open a support ticket.

Jump To Your Wowza Product In Use

Wowza Player and the Wowza GoCoder SDK

We recognize the importance of these offerings in your solutions. Our goal is to help customers move to alternative options for building mobile and browser-based broadcast and playback applications with minimal effort and no disruptions. We'll make these recommendations on a referral basis and ensure a high level of compatibility and interoperability with Wowza products and services. We fully intend to support partners and customers who have the desire and ability to develop, integrate, and/or deploy a third-party application or leverage development assistance through Wowza Professional Services. For more information about how Wowza Professional Services can help, please visit here.

Wowza Ultra Low Latency Streaming Service

As the leader in low-latency technology, Wowza is committed to providing solutions for the continued delivery of your mission-critical live streams. We are actively investing in other low-latency streaming technologies that will be incorporated into our standard offerings, including both Wowza Streaming Cloud and Wowza Streaming Engine. These cutting-edge technologies include Apple’s Low Latency HLS (Preliminary Spec) as well as enhanced options for WebRTC, enabling the delivery of interactive, low-latency video at scale. As open standards, these approaches will provide you with access to the latest industry technologies, as well as greater player flexibility for delivering an optimized experience to your viewers worldwide. These technologies are currently in early development, and delivery is targeted for the fall of 2020.

As a full-service solutions provider, Wowza is committed to supporting our partners and customers. We’re here to help and appreciate your patience during this transition. For more information specific to any of the products and services being sunset and how this will impact your business, migration options, support assistance, and anything else, please continue reading below.

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Wowza Player

Beginning on April 2, 2020, Wowza Player will only be available to current customers. During this time, Wowza Player will be fully supported, but enhancements and fixes will be handled on a case-by-case basis.

On January 5, 2021, Wowza Player will no longer be available or supported.

For more information on how and when this will impact you, migration options, support assistance, and more, please continue reading below.

 

Wowza Player Sunset FAQ

A: Wowza Player is an HTML5 embeddable streaming-media player for HLS video and audio streaming via Wowza Streaming Engine™ and Wowza Streaming Cloud™. Wowza Player is being sunset.

A: Wowza is pivoting the strategy for browser-based playback to referral-based recommendations. This will enable Wowza to focus on our core competencies and fully support customer solution needs.

A: Wowza Player will only be available to current customers (that signed up for Wowza Player prior to April 2, 2020). Wowza Player will still be supported for these customers until January 5, 2021, but enhancements and fixes will be handled on a case-by-case basis.

A: Wowza Player will no longer be available or supported as of January 5, 2021. Commercial licenses to Wowza Player will end on January 5, 2021; use beyond January 5, 2021 will be solely at customer discretion, understanding Wowza will no longer offer any support of any kind for the Wowza Player.

A: Yes, Wowza Player will only be available to current customers on April 2, 2020, and will no longer be available or supported on January 5, 2021.

A: Wowza Player replacements will include the following options offered on a referral basis:

  • THEOplayer: A commercial HTML5-based video player with wide video ecosystem pre-integration, delivering a world-class viewer experience across devices.

  • Video.js: An open-source HTML5 player framework built from the ground up for playback on desktop and mobile on over 450,000 websites with hundreds of contributors.

A: The most common action will be to update the deployment (“embed”) code. Customizations will need to be evaluated for changes and potentially modified based on the replacement selection.

A: Wowza Professional Services can help you with your migration needs. For more information, please visit here.

Wowza GoCoder SDK

Beginning on April 2, 2020, the Wowza GoCoder SDK (Broadcast and Playback) will only be available to current customers. During this time, the Wowza GoCoder SDK will be supported, but enhancements and fixes will be handled on a case-by-case basis.

On January 5, 2021, the Wowza GoCoder SDK (Broadcast and Playback) will no longer be available or supported. Commercial licenses to the SDK will end and customers may continue using the SDK on an unsupported basis.

For more information on how and when this will impact you, migration options, support assistance, and more, please continue reading below.

Wowza GoCoder SDK Sunset FAQ

A: The Wowza GoCoder™ SDK is a free software that lets you build live streaming mobile apps for iOS and Android that:

  • Capture and encode audio and video streams (including 4K) using built-in libraries

  • Broadcast streams through Wowza Streaming CloudTM or Wowza Streaming Engine™ for delivery at scale to any device or destination globally

  • Play streams from the Wowza Streaming Cloud with Ultra Low Latency service

    The Wowza GoCoder SDK is being sunset.

A: Wowza is pivoting its strategy for browser-based playback to referral-based recommendations. This will enable Wowza to focus on our core competencies and fully support customer solution needs.

A: No, but support will end on this date.

A: Yes, all uses of the Wowza GoCoder SDK are included in the sunset.

A: Yes. These applications will be available until January 5, 2021, unless otherwise specified. After January 5, 2021, all applications built using the Wowza GoCoder SDK will continue to work, but will be unsupported.

A: The Wowza GoCoder SDK will only be available to current customers (those who signed up for an SDK license prior to April 2, 2020). The Wowza GoCoder SDK will still be fully supported for these customers until January 5, 2021, but enhancements and fixes will be handled on a case-by-case basis.

A: The Wowza GoCoder SDK will no longer be available or supported as of January 5, 2021. Commercial licenses to the SDK will end and any usage following this date will be solely at at customer discretion, understanding Wowza will no longer offer any support of any kind for the SDK.

A: Replacements for the Wowza GoCoder Broadcast SDK will include one or more open source and/or commercial options offered on a referral basis.

A: Yes, the Wowza GoCoder SDK will only be available to current customers on April 2, 2020, and will no longer be available or supported on January 5, 2021.

A: The most common action will be to use a replacement SDK to rebuild and deploy your iOS and Android mobile applications. Customizations will need to be evaluated for changes and potentially modified based on the replacement selection.

A: Replacements for the Wowza GoCoder SDK will include the following options offered on a referral basis:

A: Wowza Professional Services can help you with your migration needs. For more information, please visit here.

Ultra Low Latency (ULL) service in Wowza Streaming Cloud

Effective immediately, the Wowza Ultra Low Latency Service is no longer available for sale to new customers. For existing ULL customers, the service will remain fully functional and fully supported until January 5, 2021, at which time the service will be sunset and all access to ULL, support for the service, and data created by the service will no longer be available. Although the technology behind ULL is being discontinued, Wowza is continuing our commitment to providing solutions for the delivery of low-latency streams and actively developing alternative technologies to fill this need. These technologies, utilizing a standards-based approach for low latency, are planned for release in late 2020. Please see details below in “What are Wowza’s plans…”

For more information on how and when this will impact you, migration options, support assistance, and more, please continue reading below.

Wowza Ultra Low Latency Sunset FAQ

A: The Wowza Ultra Low Latency Service is a SaaS streaming service that delivers video to viewers globally with a minimum amount of latency for improved interactive experiences. This service has been available alongside the standard Wowza Streaming Cloud offering, which will remain available in the future.

The technology powering Wowza Ultra Low Latency Service is being sunset and will cease operations on January 5, 2021.

A: A variety of new, open standards have emerged to enable streaming with low latency, including Apple’s Low Latency HLS and WebRTC. Wowza is pursuing the addition of these standards to the Wowza Streaming Cloud offering, enabling our customers to deliver low-latency streams without requiring specialized players or a custom content delivery network. Updates on these developments will be available in late 2020.

A: No. Wowza Streaming Cloud will continue to be available to all customers for sale. Wowza Streaming Cloud is being actively developed, with new features being add regularly. The sunset of ULL heightens the importance of Wowza Streaming Cloud, and will allow Wowza to focus our efforts on improvements for this service. Depending on your specific requirements, customers may choose to migrate to the standard Wowza Streaming Cloud service to continue their streaming applications.

A: Yes. The APIs that these applications utilize to initiate and control Ultra Low Latency streams will no longer function as of January 5, 2021.

A: All Wowza infrastructure required to support the ULL service will be permanently shut down, interrupting any streams running at that time. Further, API access will be disabled and all customer billing for ULL will be finalized based on usage through this date.

A: Wowza is actively investing in other low-latency streaming technologies that will be incorporated into our standard offerings (including both Wowza Streaming Cloud and Wowza Streaming Engine). These cutting-edge technologies include Apple’s Low Latency HLS (Preliminary Spec) as well as enhanced options for WebRTC, enabling the delivery of interactive, low-latency video at scale. As open standards, these approaches will provide you with access to the latest industry technologies, as well as with greater player flexibility for delivery of an optimized experience to your viewers. These technologies are currently in early development, and Wowza is excited to continue to deliver market-leading, low-latency technology to our customers. Delivery is targeted for the fall of 2020 and we will be sharing more information soon.

Some customers may also choose to migrate to the standard Wowza Streaming Cloud offering if Ultra Low Latency is not necessary for your application.

A: We are here to help, and all operations, including technical support, will remain fully available until the sunset date of January 5, 2021. You may continue to open tickets and receive help with any issues you encounter. After January 5, 2021, support will no longer be available.

A: Wowza Professional Services can help you with your migration needs. For more information, please visit here.