How many Monthly Edition licenses will I need?
Usually just one. Unlike a Perpetual Edition license, you can run as many instances as you need with a Monthly Edition license — allowing you to scale up or down seamlessly. When you purchase a Monthly Edition license, you initially pay for only one instance. If you need more server instances, you simply install the additional instances with the license key you received. Your monthly invoice increases or decreases based on the number of instances in use. If you believe your use case may require multiple Monthly Edition licenses, feel free to contact us with any questions.
How am I invoiced for a Monthly Edition license?
Monthly charges, based on your usage, are calculated by our billing system and appear on the invoice generated at the start of each billing cycle. Your invoice will show a $55 recurring fee that covers the first server instance for your next usage period. This is the recurring fee that is charged every month to keep your license active until you request cancellation, even if no servers are running. If you had additional server instances running during the previous usage period, or used Premium AddOns, our licensing system looks for the peak usage from any given day during the period. The day with the highest number of server instances is billed on the next invoice. There is no need to notify us when instances are started or stopped.
Can I use the Perpetual Edition if I am a service provider?
No, the Perpetual Edition license may not be used by service providers. You are considered a service provider if you use Wowza software to provide content delivery (CDN), hosting, or streaming services, or if you allow the content streamed from your Wowza server to be shown on domains or mobile applications other than your own. Service providers are required to use a Monthly Edition license.
What is an instance?
An instance is defined as a single copy of Wowza Streaming Engine running on a single physical or virtual computer. When you install Wowza Streaming Engine, you start an instance. You can start multiple instances on a single computer. We cannot distinguish between an instance used in production and an instance used in a test environment. We only know that the instance is running, and if an instance is running it is automatically billed. It is your responsibility to start and stop server instances and Premium AddOns as needed.
What is a channel?
A channel is a single inbound source stream received by Wowza Transcoder for transcoding. We simply count the maximum number of source streams going into the Transcoder at any given time. It is important to note that channels are counted concurrently and are not counted as a sum total. The channels are calculated based on the greatest number of concurrent incoming source streams being transcoded at any time during your billing period.
Do you offer discounts for educational and nonprofit organizations?
Qualified non-profit organizations, including public and nonprofit private educational institutions are eligible to receive a discount — see Nonprofit Discounts for more information or click here to complete a nonprofit discount request form.
What are the hardward and software requirements for Wowza Streaming Engine?
How do I cancel my subscription?
You may cancel your subscription at anytime by completing the cancellation form.